Frequently asked questions

Ordering and Payment

Q: How to order products on EPACKBOX?
A: You can select products and place an order directly through our website, choose your payment method and complete your purchase.

Q: What payment methods does EPACKBOX accept?
A: We accept a variety of payment methods including credit cards, debit cards and e-wallets.

Delivery Policy

Q: How long does it take to deliver EPACKBOX?
A: Orders will be delivered within 4 working days.

Q: How do I track my order?
A: Once your order is ready to ship, you will receive a phone call or an email with shipping information.

return the goods

Q: If I am not satisfied with the product, can I return it?
A: Unless the product is defective or damaged, all items sold are not returnable or exchangeable. The return arrangement does not apply to products damaged by customers due to accident, negligence or improper use.

Q: How long does the return process usually take?
A: After receiving the customer's return package, our company will complete the return procedure within 7 working days.

Products and Services

Q: What does EPACKBOX's product range include?
A: We provide a range of customized packaging solutions including cartons, stickers, packaging materials, etc.

Q: Can I customize my own packaging?
A: Yes, we offer a wide range of custom options to customize your product to your needs.