common problem

Order and pay

Q: How to order products on EPACKBOX?
A: You can select products and place an order directly through our website, select your payment method and complete your purchase.

Q: What payment methods does EPACKBOX accept?
A: We accept a variety of payment methods, including credit cards, debit cards, and e-wallets.

Shipping policy

Q: How long does it take for EPACKBOX to be delivered?
A: We usually deliver within 2-5 working days.

Q: How do I track my order?
A: Once your order is ready to ship, you will receive a call notification or an email with shipping information.

return the goods

Q: If I am not satisfied with the product, can I return it?
A: Unless the goods are defective or damaged, all sold goods are not eligible for exchange or return. The return and exchange arrangement does not apply to goods damaged by customer's accident or negligence or incorrect use.

Q: How long does the return and exchange process usually take?
A: After receiving the customer's return package, the company will complete the return and exchange procedure within 7 working days.

product and service

Q: What does EPACKBOX’s product range include?
A: We provide a series of customized packaging solutions including cartons, stickers, packaging materials, etc.

Q: Can I customize my own packaging?
A: Yes, we provide a wide range of custom-made service options, and you can customize products according to your needs.