privacy policy

Our Privacy Commitment

Epackbox ("we", "us" or "our") is committed to protecting your privacy. We adhere to the following privacy commitments to ensure that your personal data is properly protected when using our services:

  • Lawful use: We always ensure that your personal data is processed in accordance with applicable legal provisions.
  • Transparency: We will be transparent with you about the information we collect, how we use it, with whom we share it, and how to contact you if you have any questions.
  • Simple Opt-Out Options: We provide simple and clear options for you to opt-out of marketing communications at any time.
  • Data security: We will take reasonable technical and organizational measures to ensure that your personal data is protected from unauthorized access.
  • Timely Response: We will respond promptly to any inquiries regarding the processing of your personal data.

What personal data do we collect?

The types of personal data we collect and process may include:

  • Contact information: name, email, phone number, address.
  • Account Information: Username, password, and other account security information.
  • Order information: billing address, shipping address, payment confirmation information.
  • Usage data: such as IP address, device type, browsing history and Cookies information.

How do we use your personal data?

We use your personal data for the following purposes based on our lawful basis and your consent:

  • Provide products and services: process orders, provide after-sales service, arrange delivery and handle return and exchange requests.
  • Marketing promotions: Send product information or promotional messages via email, text message or mail according to your preferences.
  • Data Analysis: Use Cookies and analytical technology to improve the user experience and performance of the website.
  • Security and compliance: Prevent fraud and comply with legal obligations.

How do we protect your personal data?

We take technical and organizational measures to protect your personal data from unauthorized access, disclosure or destruction. This includes methods such as encryption technology and data access controls.

Your data rights

Subject to applicable law, you may have the following rights in relation to your personal data:

  • Right of access: to review the personal data we hold about you.
  • Right to rectification: Request that inaccurate personal data held by us be corrected.
  • Right to erasure: Request the erasure of your personal data under certain circumstances.
  • Withdrawal of consent: If you have authorized us to use your personal data, you may withdraw your consent at any time.

How do we share your personal data?

We only share your personal data with third parties in certain circumstances, including but not limited to:

  • Service Providers: Our logistics partners, IT support and payment processors.
  • Legal requirements: If there is a legal obligation, we will provide data to government departments or legal institutions in accordance with the law.
  • Other business partners: Share data with our business partners where it is lawful and with your consent.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational or legal reasons. We will post the latest Privacy Policy on our website and update the “Last Updated” date.

Contact Us

If you have any questions about our privacy policy or personal data, please contact:

Email: info@epackbox.com

Address: 150 Kwan Tei North Village, Fanling, New Territories