Is Epackbox reliable?

Epackbox is an online wholesaler of packaging materials and cartons. Its products are suitable for relocation, logistics, packaging, e-commerce shipments and other purposes. The products in the online store are sold in stock form and stored in the Fanling warehouse. After the order is placed online, the goods will be delivered by our own fleet.

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How to buy

Online purchase, home delivery

The purchase process is simple, you just need to select the product on the website, add it to the shopping cart, and follow the prompts to check out.
The door-to-door delivery service covers all commercial and residential areas in Hong Kong, including all village houses, remote areas, Ma Wan, Lantau Island, airport restricted areas, etc.
* For addresses in tenement buildings or where the items need to be carried up stairs, additional staircase fees and carrying fees may be charged. It is recommended that you contact WhatsApp via WhatsApp to inquire about the delivery details before purchasing.

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Payment Methods

The Epackbox website only accepts credit card payments. If you need other payment methods, please contact us via Whatsapp for arrangement.

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Delivery Method

Epackbox provides basic door-to-door delivery service, which is delivered by its own fleet and takes 1-4 working days to arrive.
*In addition, we also provide GoGoVan delivery service. If you place an order in the morning on weekdays, the goods will be shipped in Fanling in the afternoon of the same day. The driver will collect the freight in cash on the spot and the goods will be delivered on the ground.

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Check freight time

We provide basic door-to-door delivery service, with a shipping fee of only 50 yuan, free shipping for orders over 500 yuan, and delivery within 1-4 working days.
*GoGovan same-day delivery service, freight is charged according to distance, the driver collects the freight in cash on the spot, and the delivery is made on the ground. We ship from Fanling, and the shipping costs can be checked on the GoGoVan website .

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About Store Pickup

Epackbox is an online packaging wholesaler without any stores. Packaging materials are large and difficult to transport. To facilitate customers, products will be delivered directly to their door by logistics.

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Product Availability

All products in the online store are in stock, so you can buy them with confidence. If the product is out of stock, the product status will show as Sold Out.

How to check product details

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You can view detailed product descriptions, specifications and instructions through the product pages.

How to track your order

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After placing an order through the website, you will receive an email indicating that your payment has been successful and we will process your order as soon as possible.

When the order is shipped out of stock and about to be delivered, you will receive an email notification of the upcoming delivery.

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How to cancel an order

If you need to cancel the order, please contact our customer service via Whatsapp as soon as possible. Please note that once the cancellation of an order is confirmed, you will be responsible for all return costs and related handling fees (if applicable). We can refund up to 70% of the order amount (not applicable to custom-made items).

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What to do if there is a problem with the order

If there is any problem with the order, please contact our customer service via Whatsapp immediately and we will solve your problem as soon as possible.
If the product is defective or damaged, please contact us via Whatsapp within 24 hours after receiving the goods, stating the problem and attaching relevant photos if possible.